Get a refund

If ThatPrompt isn't right for you, ask for a refund within 14 days of buying and you get the full price back, no questions asked. Use the link in your Paddle receipt, or email hello@blacklabstudios.com.

Ask for a refund

Either:

• Use your receipt. Paddle, which handles payments, emailed you a receipt. It has a link to manage your order and ask for a refund. You can also look up your order at paddle.net.
• Email us at hello@blacklabstudios.com from the address you bought with, or include your order number. We ask Paddle to refund you within five working days.

Refunds usually reach your account five to ten working days after they're approved, depending on your bank.

What happens to ThatPrompt

Once the refund is through, the licence is removed from your account. The next time ThatPrompt checks, it shows the Licence screen.

Your prompts aren't deleted. Export my prompts on the Licence screen saves them to a file you can keep. See Back up and restore your prompts.

Something went wrong with a payment?

Email us before disputing it with your bank. It's quicker, and we can usually sort it the same day.

The full policy, including your legal rights, is on the refund policy page.