Refund Policy

1. Our guarantee

If ThatPrompt isn't right for you, ask for a refund within 30 days of buying your lifetime licence and you get the full price back. No questions asked, and no need to give a reason.

2. Who processes your refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so your refund is paid by Paddle, to the payment method you used.

3. How to ask for a refund

Either of these works:

• Use the link in the receipt email Paddle sent when you bought ThatPrompt, or look up your order at paddle.net, and request a refund there.
• Email us at hello@blacklabstudios.com from the address you bought with, or include your order number. We will ask Paddle to refund you within 5 working days.

Refunds usually reach your account within 5 to 10 working days of being approved, depending on your bank or card provider.

4. What happens after a refund

Once the refund is approved, the lifetime licence is removed from your account, and the app asks you to buy it again the next time it checks your licence. Your prompts are not deleted: they stay on your computer, and you can export them from the app at any time.

5. After 30 days

After 30 days we don't offer refunds, except where the law gives you a right to one, for example if the app does not work as described.

6. Your statutory rights

If you are a consumer in the European Union or the United Kingdom, the law gives you a 14-day right of withdrawal for digital content, which you may be asked to waive at checkout so that you can use the app straight away. Our 30-day guarantee applies whether or not you waive it. Nothing in this policy limits your statutory rights, including your rights if the app is faulty or not as described.

7. Early-access accounts

Accounts created during free early access paid nothing, so there is nothing to refund. They keep full access permanently, at no cost.

8. Chargebacks

If something has gone wrong with a payment, please contact us before disputing it with your bank. A refund is faster for you than a chargeback, and we will always honour the guarantee above.

9. Contact

Black Lab Studios, Lda
Registered office: Rua da Alegria 27, 1.º, 4000-041 Porto, Portugal
NIPC 519267532
Email: hello@blacklabstudios.com

See also our Terms of Use and Privacy Policy.